About Real-World Etiquette
Real-World Etiquette provides onsite training for our clients' young associates who may not know how to survive and thrive within a corporate environment.
Banks, CPA firms, and law offices in particular express frustration that their new hires, despite being bright and well-educated, don't always know how to conduct themselves like professionals. More than simply exasperating managers, this lack of understanding can stall careers, sabotage client relationships, and diminish employee engagement/retention. Both managers and new hires benefit immediately when all new employees receive the same information and are held to the same standard.
As these new associates are groomed for greater responsibilities, founder Gina DeLapa will be well-positioned to provide them with the coaching necessary to grow and develop within their respective firms.
For a list of U.S. markets we serve, please scroll to the end of the page.
About Gina DeLapa
Gina DeLapa founded Real-World Etiquette to ease the frustration between employers
of new college graduates and millennial-generation employees. As a licensed professional counselor with significant achievements in private
industry and higher education, Gina connects easily with both managers and young associates. Her lively training sessions make business etiquette approachable
and fun.
Her own business etiquette training began at age 10, while working in her parents’ frozen food company. More than simply sorting coupons, Gina developed the work ethic and professional behavior expected by white-collar managers—from punctuality to dress code to speech. She remembers her boss’s boss telling her (politely) to stop saying “yeah.” She dropped her childhood speech habits, but kept her sense of humor.
Today Gina is certified as a Corporate Etiquette Consultant
by The Protocol School of Washington® in Washington, DC. She received a master’s degree in counseling from the University of San Diego and a bachelor’s
degree in advertising from Michigan State University. She is the former president of Grand Rapids Toastmasters, and a former columnist for The
Wall Street Journal’s CollegeJournal.com. Whether coaching one-on-one or working a room of a hundred or more, Gina captivates her audience,
using humor and encouragement to help them achieve real-world results.
Markets We Serve
Real-World Etiquette provides onsite training in the following U.S. markets:
Atlanta | Chicago | Dallas/Fort Worth | Denver | Detroit | Grand Rapids (MI) | Houston | Las Vegas | Los Angeles | Milwaukee | Minneapolis | New York City | Oakland (CA) | Phoenix | Portland (OR) | Raleigh-Durham | Seattle | Sacramento | San Antonio | San Diego | San Francisco | San Jose | Tucson | Washington, DC